CUSTOMER SERVICE

At Charlotte & Papillotes, I pride myself on offering you a smooth and enjoyable experience, from the first click to the receipt of your creations. ✨

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📩 Contact

For any questions, requests or order tracking, you can easily contact me:

• By email: charlotte.et.papillotes@gmail.com

• Via Instagram Messenger: @charlotte.et.papillotes

 

⏰ Response times

I commit to responding to your messages within a maximum of 48 working hours (excluding weekends and public holidays).
Each request is handled with care and attention.

 

💌 Follow-up & support

I'll be there for you before, during, and after your order. Whether you need advice, shipment tracking, or have a practical question, I'm here to help you with a friendly approach.

 

🤝 Commitment

My goal is to offer you a warm, transparent and responsive customer relationship, so that every experience at Charlotte & Papillotes is unique and full of sweetness.

At Charlotte & Papillotes, trust is essential. I am committed to protecting your personal data and guaranteeing you a secure browsing experience.

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🔒 Information gathering

When you place an order or get in touch with me, you may be asked for certain information (name, address, email, delivery details).
This data is used solely for:

• prepare and ship your orders

• to provide follow-up and customer service,

• to inform you if needed regarding your purchase.

 

🛡️ Security

All data transmitted on the site is protected. I take care to keep it secure and it is never shared, resold or used for external commercial purposes.

 

📬 Communication

I only contact you in connection with your orders or if you have given me your consent (for example for a newsletter or a personalized exchange).

 

🧾 Your rights

In accordance with current regulations (GDPR), you have the right to access, modify or delete your personal data.
For any inquiries, you can write to me at: charlotte.et.papillotes@gmail.com

- Credit/debit cards

- Offline payments